At Simon Herbert McClelland & Stiles we abide by these Ten Commandments for fixing your problem:

Thou Shalt…*

1. Treat your problem like it is our own problem.
2. Promptly return your phone calls.
3. Answer your questions directly.
4. Do our very best for you.
5. Tell you how bad it is, or how good it is, or how good it is, up front, as early as possible - the good, the bad and the ugly...

Thou Shalt Not…*

1. Ever lie to you.
2. Bill you for work we do not do.
3. Talk down to you.
4. Ask you to lie.
5. Play golf, while you worry…

*You would think that you would be able to take these things for granted, but if you read any bar journal in any of the fifty states, you will find the above comprise the most common client complaints and the reasons for disciplinary action by bar associations.

We make it our practice, every day, to abide these ten simple principles.